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Frequently Asked Questions (FAQ)

Frequently asked questions and answers about using the Fordex app.

What should I do if orders don't load?​

  1. Check your internet connection (look at the indicator at the top of the screen)
  2. Pull down the Orders screen to refresh (Pull to Refresh)
  3. If the problem persists, restart the app

What should I do if I can't start a shift?​

Check:

  1. Do you have GPS access (go to phone settings and check permissions)
  2. Are location services enabled on the phone
  3. Is there an active shift on another vehicle

If there's an active shift on another vehicle, first complete it, then start a new one.

When trying to work with orders without an active shift, a dialog will appear:

Shift not started dialog
Action blocked - Start a shift to work with orders

Can I work with orders while on pause?​

No. To work with orders, the shift must be in Active state.

If the shift is paused and you try to complete an order, a message will appear: "Shift is paused. Resume the shift to work with orders."

Shift paused dialog
Action blocked when shift is paused

Tap "Resume" to continue working.

Can I cancel delivery confirmation?​

No. After tapping "Confirm Delivery", the data is sent to the server and the action cannot be undone.

Be careful when filling out forms!

What should I do if I forgot my password?​

Contact your manager to reset your password.

Why can't I complete an order that's not active?​

The system works sequentially — you can only complete the active order (highlighted in orange).

After completing the active order, the next order in the queue automatically becomes active.

Order Not Active dialog
Order Not Active dialog

The app is requesting camera/gallery permission​

This is normal. Permissions are requested when you try to:

  • Add photos to the delivery form
  • Upload an avatar

Tap "Allow" or "Grant Permission" to continue.

If you accidentally denied, go to phone settings and manually allow camera/gallery access for the Fordex app.

Having problems?​

If you're having problems with the app:

  1. Try restarting the app
  2. Make sure you have the latest version installed (check in App Store / Google Play)
  3. Contact your manager

Useful Tips​

Internet connection: Internet is required to sync orders. Make sure mobile data is enabled.

Updating order list: Orders update automatically, but you can manually refresh them by pulling the screen down.

For more information, see the Getting Started guide.