Working with Orders

Learn how to complete different types of orders and use navigation features.

Order Types

There are two types of operations in the system:

Pickup (arrow up) and Drop (arrow down) order types

Pickup (L) — Loading

• This is an order to pick up cargo from the sender
• Icon: arrow up

Drop (A) — Unloading/Delivery

• This is an order to deliver cargo to the recipient
• Icon: arrow down

Completing a Pickup Order

When you arrive at the loading address and have picked up the cargo:

1. Open the active Pickup order
2. Press and hold the "Mark as Picked Up" button for 2 seconds
3. Wait for the progress bar to fill
4. The order will be marked as completed

1

Pickup order detail screen

2

Pickup marked successfully

Important

Press the button only after the cargo has been physically loaded into the vehicle!

Completing a Drop Order (3-Step Form)

When you arrive at the delivery address and have handed over the cargo to the recipient:

1. Open the active Drop order
2. Tap the "Mark as Delivered" button
3. A 3-step delivery confirmation form will open

Step 1: Delivery Details

On the first step, specify the quantity of pallets and containers delivered:

• EUP Count — number of Euro pallets (EUR pallets)
• SBB Count — number of SBB containers
• SBB Count Deck — number of SBB containers on the second deck

The table on the right displays the expected values from the order.

1

Button to open Delivery Details form

2

Delivery Details form (EUP, SBB counts)

tip

Enter the actual values of what was delivered to the recipient.

Tap "Next - Add Documents" to proceed to the next step.

Step 2: Documents (Documents and Photos)

On the second step, you can attach:

• PDF documents (waybills, receipts)
• Photos (proof of delivery, cargo photos)

Documents step with attached photos/PDF

Adding Photos:

1. Tap the "Photos" button in the "Documents" section
2. Choose the source:
   • "Take Photos" — take a photo with the camera
   • "Select from Gallery" — select from gallery
3. You can add up to 10 photos
4. To delete a photo, tap the X in the corner of the thumbnail

Adding PDF Documents:

1. Tap the "PDF" button
2. Select a PDF file from the file manager
3. The file will appear in the documents list

Note

• Maximum file size: 10 MB
• Supported photo formats: JPG, PNG, HEIC
• Supported document formats: PDF

Tap "Next - Add Signature" to proceed to the signature.

Step 3: Signature (Recipient Name and Signature)

On the third step, you need to:

1. Recipient (optional) — enter the recipient's name (optional)
2. Signature — obtain the recipient's digital signature

1

Signature field empty

2

Signature drawn

3

Delivery confirmed successfully

Obtaining the Signature:

1. Hand the phone to the recipient
2. Ask them to sign with their finger in the white area "Draw signature here"
3. If the signature is messy, tap "Clear" and repeat
4. The app automatically applies smoothing to improve signature quality

Validation Rule

• If you did not attach photos in Step 2, signature is required
• If you attached photos, signature is optional (but recommended)

Tap "Confirm Delivery" to complete.

Navigating to Order Address

Navigation is available for each order:

1. Open the order card
2. Tap the "Navigate" button in the top right corner
3. If the order has multiple addresses (Pickup and Drop), choose the needed one:
   • "Pickup Location"
   • "Delivery Location"
4. Choose the navigation app:
   • Apple Maps (iOS)
   • Google Maps
   • Waze
   • Other installed apps
5. The route will open in the selected app

1

Navigate button in order card

2

Choose destination (Pickup/Delivery)

3

Choose navigation app

Calling the Customer

For quick customer contact:

1. Open the order card
2. Find the icon (if number is available)
3. Tap on the icon
4. The dialer will open with the customer's number

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